Payment Gateway Policy
Last Updated: December 2025
Welcome to Piroii Ethnic Wear. This Payment Gateway Policy explains how payments are processed on our website, the security measures we follow, and the terms and conditions related to online payments.
1. Introduction
At Piroii Ethnic Wear (“Piroii”, “we”, “us”, “our”), we use a secure payment gateway service to process online payments for purchases made on our website. This policy outlines our practices to ensure safe, transparent, and compliant payment processing for our customers, merchants, and partners.
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2. Payment Processing
2.1 Payment Methods
We accept payments through secure payment gateways that support:
Credit and Debit Cards (Visa, MasterCard, Amex)
UPI / Wallets / Netbanking (where applicable with the chosen gateway)
International cards (as allowed by gateway provider)
The actual availability of payment methods may vary depending on your location and the gateway’s support.
Instantpay
2.2 Payment Authorization
All payments are authorized and processed through our payment gateway provider. The payment gateway securely transmits your payment information using industry-standard encryption protocols. We do not store sensitive card information on our servers.
Instantpay
3. Security & Compliance
3.1 PCI DSS & Data Encryption
Piroii and its payment gateway partners comply with PCI Data Security Standard (PCI DSS) and use SSL/TLS encryption to ensure secure transmission of cardholder data.
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3.2 Tokenization & Secure Storage
Where supported by the payment provider, card information is tokenized to prevent the storage of sensitive data on our servers, improving customer safety and compliance.
Instantpay
4. Merchant KYC and Regulatory Compliance
To comply with payment gateway and regulatory requirements (such as RBI guidelines in India), Piroii provides all necessary documentation related to Know Your Customer (KYC), business verification, and website compliance during merchant onboarding. Documents may include:
Business registration details
GST / Tax identification (where applicable)
Website Terms, Privacy and Refund policies
Contact and operational information
These requirements ensure the legitimacy and security of payment operations.
Chirayu Soft
5. Refunds, Cancellations & Chargebacks
5.1 Refund Policy
Refunds are processed in accordance with our Refund & Cancellation Policy. Customers may be eligible for refunds on cancelled orders, returns accepted by Piroii, and in case of failed payments. Refund timelines depend on the payment method and processing bank.
A clear refund policy improves customer trust and is required by payment gateway partners.
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5.2 Chargebacks
Chargebacks due to disputed or fraudulent transactions are handled through the payment gateway’s dispute resolution system. Customers must provide transaction details and supporting information for any dispute.
6. Grievance Redressal & Customer Support
We are committed to resolving payment-related issues promptly.
Customer Support Email: support@piroiiethnicwear.com
Support Phone: [Provide local number]
Grievance Officer: Name & contact information (if applicable)
Customers can contact us for issues related to:
Failed transactions
Unauthorized charges
Refund status
Payment disputes
Clear contact information and a grievance process are often required for gateway approval.
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7. Changes to This Policy
We may update this Payment Gateway Policy to reflect changes in our payment practices, legal requirements, or payment gateway standards. The latest version will be published on this page.
8. Acknowledgment
By using the payment services on our website, you acknowledge that you have read and understood this policy and agree to comply with its terms.